Privacy Policy

At Equipment Service and Supply (ESS), we are committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage our heavy equipment maintenance services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you request a quote, schedule service, or contact us. This may include:

Contact Information: Name, business name, email address, phone number, and physical mailing address. Equipment Data: Details regarding your heavy machinery (make, model, VIN/Serial numbers, service history, and hour meter readings).

Billing Information: Credit card numbers, billing addresses, and payment history (processed through secure third-party payment gateways).

Technical Data: IP address, browser type, and usage data collected through cookies and similar tracking technologies.

2. How We Use Your Information

ESS uses the collected data for various purposes, including:

To provide and maintain our heavy equipment services.
To process transactions and send related information, including confirmations and invoices.
To send technical notices, updates, security alerts, and support messages.
To respond to your comments, questions, and customer service requests.
To monitor and analyze trends, usage, and activities in connection with our website.
To comply with legal obligations and protect our legal rights.

3. Sharing and Disclosure

We do not sell, trade, or rent your personal identification information to others. We may share information with:
Service Providers: Third-party vendors who help us operate our business (e.g., payment
processors, fleet management software providers).

Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business.

Legal Requirements: If required to do so by law or in response to valid requests by public authorities.

4. Data Security

We implement industry-standard security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

5. Cookies and Tracking

Our website uses “cookies” to enhance your experience. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. Note that some parts of the site may not function properly without them.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

The right to access and receive a copy of your personal data.
The right to rectify inaccurate or incomplete data.
The right to request the deletion of your data.
The right to opt-out of marketing communications.

7. Changes to This Policy

ESS reserves the right to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage users to frequently check this page for any changes.

8. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at:

Equipment Service and Supply (ESS)
Attn: Privacy Department
Email: Tyler@NationalConductor.com